Lucy Blakemore is the Head of Customer Research & Insights (DCX) at Navitas. Lucy joined Navitas in 2009 and has held diverse roles across the business including teaching, research, eLearning and Learning & Teaching innovation. Before joining Navitas, Lucy was a qualitative market research specialist in the UK, working on international and domestic strategic projects across a broad range of industries. She studied German and Italian at Oxford University, holds a CELTA and a Postgraduate Diploma in Marketing, and is a Principal Fellow of the Higher Education Academy.